Comments on: Tom Says: “I’d like to punch him in the mouth!” http://blog.rogersradiointernet.com/tomyoung/2008/01/10/tom-says-id-like-to-punch-him-in-the-mouth/ Just another Rogers Radio Blog weblog Wed, 03 Dec 2008 09:16:32 +0000 http://wordpress.org/?v=wordpress-mu-1.2.3-2.2.1 By: Bob http://blog.rogersradiointernet.com/tomyoung/2008/01/10/tom-says-id-like-to-punch-him-in-the-mouth/#comment-137 Bob Thu, 31 Jan 2008 17:09:45 +0000 http://blog.rogersradiointernet.com/tomyoung/2008/01/10/tom-says-id-like-to-punch-him-in-the-mouth/#comment-137 Sorry Tom. I used to sell and install these phone systems. I didn't invent them so no punch in the mouth please. I wanted to mention that the sale of these systems is a multi-billion dollar industry world wide. The reason is companies save money. Here's an example: A government office, business, commercial outlet, doctor’s office, bank and even the occasional police department will install this system in order to increase their capacity of calls foremost. A business who handles 100 or more calls per day can bennifit from one of these systems. If you and 5 other people call at the same time, there is no "Hi this is... please hold", "Hi this is... please hold", "Hi this is... please hold"... Businesses get to track the number of calls they receive, how long each calls is and the number of calls placed on hold. It's all about increasing the volume of business calls that can be handled v.s. hiring people and buying extra lines to handle the volume. Businesses and others would rather invest 50 or 100 grand in a system or lease one because it's cheaper and easier than doing it the "old fashioned way" ,,, And now they can't turn back because everyone has the advantage. Tom you may be surprised to know that your call to a local business or government department may be transferred to a completely different city from your own. Even more concerning may be that when your call is answered the person may have to transfer you to yet another system to await the person you wish to reach. If you want to go back to the old days it would be an uphill battle against statistics, competitive business and a milti-billion dollar industry. Give us all a punch while we count our money. Sorry Tom. I used to sell and install these phone systems. I didn’t invent them so no punch in the mouth please. I wanted to mention that the sale of these systems is a multi-billion dollar industry world wide. The reason is companies save money. Here’s an example:
A government office, business, commercial outlet, doctor’s office, bank and even the occasional police department will install this system in order to increase their capacity of calls foremost. A business who handles 100 or more calls per day can bennifit from one of these systems. If you and 5 other people call at the same time, there is no “Hi this is… please hold”, “Hi this is… please hold”, “Hi this is… please hold”… Businesses get to track the number of calls they receive, how long each calls is and the number of calls placed on hold. It’s all about increasing the volume of business calls that can be handled v.s. hiring people and buying extra lines to handle the volume. Businesses and others would rather invest 50 or 100 grand in a system or lease one because it’s cheaper and easier than doing it the “old fashioned way” ,,, And now they can’t turn back because everyone has the advantage.

Tom you may be surprised to know that your call to a local business or government department may be transferred to a completely different city from your own. Even more concerning may be that when your call is answered the person may have to transfer you to yet another system to await the person you wish to reach.

If you want to go back to the old days it would be an uphill battle against statistics, competitive business and a milti-billion dollar industry.

Give us all a punch while we count our money.

]]> By: James McQueen http://blog.rogersradiointernet.com/tomyoung/2008/01/10/tom-says-id-like-to-punch-him-in-the-mouth/#comment-132 James McQueen Mon, 28 Jan 2008 16:39:52 +0000 http://blog.rogersradiointernet.com/tomyoung/2008/01/10/tom-says-id-like-to-punch-him-in-the-mouth/#comment-132 One of the worst offenders of this technology which screens call from complaints, service issues, etc, etc, etc. is the very company you work for, Rogers. In fact I have had occasion to call, went through everything you taled about on your blog, sat waiting for the first available agent for minutes upon minutes, finally got to talk to someone who tells me they will transfer me to someone who can deal with my issue, so I should just hang on while they transfer me, and then the next thing I wind up hearing is a dial-tone, as I have been cut off. Now that's a real piss-off! I wound up sending them an e-mail to cancel my services, all of them. I like you am sick and tired of companies who it seems employ nobody to actually talk to people. One of the worst offenders of this technology which screens call from complaints, service issues, etc, etc, etc. is the very company you work for, Rogers. In fact I have had occasion to call, went through everything you taled about on your blog, sat waiting for the first available agent for minutes upon minutes, finally got to talk to someone who tells me they will transfer me to someone who can deal with my issue, so I should just hang on while they transfer me, and then the next thing I wind up hearing is a dial-tone, as I have been cut off. Now that’s a real piss-off! I wound up sending them an e-mail to cancel my services, all of them. I like you am sick and tired of companies who it seems employ nobody to actually talk to people.

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